Fabienne Wilson

President

Crossroads Mediation
9250 Mosby Street
Manassas, VA 20110
(703) 393-2262

Crossroads gladly accepts VISA and MASTERCARD for its services.

Crossroads gladly accepts VISA and MASTERCARD for its services

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Crossroads Staff

Fabienne Wilson, President

Ms. Wilson has been a force behind Crossroads for 10 years. She previously worked on the company’s information systems, security, operations, and financial processes. She is intimately familiar with all aspects of the day-to-day operations of the company and understands the needs and values of Crossroads long-time clients and looks forward to helping new agencies. Fabienne purchased Crossroads from James Cross in January 2017. Ms. Wilson is a graduate of La Sorbonne in Paris, France.

Alex WilsonCo-owner 

Mr. Wilson has spent much of his career in real estate development. As an extension of his work with local, national and international businesses, he gained experience in sales and acquisition. At Crossroads, Mr. Wilson serves as the head of marketing and new business acquisition. He looks forward to getting to know you and your agency’s needs.

James Cross, Consultant, Training and Mentoring

Mr. Cross founded Crossroads in 1995. His career has been spent as a mediator, EEO Counselor, EEO Investigator, Final Agency Decision writer, private sector lawyer and government relations representative. His extensive knowledge of the EEO world makes him an invaluable asset to the company. Today, he trains and mentors new investigators. He also manages and updates Crossroads’ procedures and templates. He received a Bachelors of Science Degree from Lewis and Clark College and a Juris Doctor Degree from Hamline University School of Law. 

Kelly CostelloChief Project Manager 

Ms. Costello is responsible for the day-to-day project management of the hundreds of cases handled by Crossroads each year. She is the main liaison between the Agencies and the Investigative Staff of Crossroads. She has been with the firm since 2003 and has gained extensive management and customer service experience through her work in the telecommunications industry, as well as paralegal experience. Ms. Costello graduated from Peirce College.

Kathleen Marlowe, Mary McGoldrick and Sandra Morton, Case Reviewers

Our strong review teamprovides detailed oversight of each and every report developed by Crossroads’ counselors, investigators, and FAD writers. They each have extensive human resources and EEO experience with the federal government. They provide invaluable input into the quality and review process of the cases before they are delivered to the customer.

Maria Nilsen, Joanne Levesque and Mary Anne Moreau, Production Team

The production team members are responsible for all case processing for Crossroads, from receipt of cases from the investigative staff to its timely shipment to the customer. This work includes proper redaction of personal identifying information and security sensitive information. All are fully trained to recognize this information in documents.

Mediators, EEO Counselors, EEO Investigators, and Final Agency Decision Writers

Crossroads has a large cadre of highly experienced professionals located throughout the country, and most have worked with Crossroads exclusively for years. They come from a variety of backgrounds, including law, EEO management, Human Resources management, and business. Each has received extensive training in EEO law and procedures, including annual training from Crossroads.